Contact Us

Email us of your concerns: thecandlestorie@gmail.com

You can also DM us on Instagram: @thecandlestorie

Call us: 77082865666

Custom Orders:

Have an occasion you want our candles for?

Reach out to us here: Custom Order, we will get back to you within 24 hours.

Bulk Orders:

Send us an email at thecandlestorie@gmail.com including the following details.

1. The name of the product you require.

2. The Quantity of the product you are looking for.

3. Purpose.

4. Contact details.

We will get back to you in 2 business days. Or Call us at 7708286566

We take bulk orders for corporate gifting too. Minimum quantity for bulk orders: 25 Pieces or more in a variant.

FAQ

Can you add special/custom messages to my order?

Yes, we can add custom messages to your order. Kindly DM us on Instagram or email us right after placing your order along with your order number. No, we don't charge you extra for this.

How can I order?

You can simply use our website: https://thecandlestorie.com/ to place an order.

Do you deliver at my Pincode?

You can enter your Pincode at our checkout page to verify. We deliver over 17,500+ Pincodes in India. If you still have trouble, contact us.

Do you offer Cash On Delivery?

Yes, we do accept Cash On Delivery. However, we will process your order right after you reply to our confirmation email/call.

Where is my order?

If you have placed an order with us, kindly check your email. We update every step of the way through emails. Once the order is shipped, you will receive an email with the tracking number.

How to track my order?

We use Delhivery to ship our orders. Kindly use the website, https://www.delhivery.com/ to track your orders.

My Shipping box is damaged. What should I do?

Don't accept the package if your shipping box is damaged. Update us through email of your situation, we will resend a new package to you.

Do you accept Exchange?

If the product is damaged during shipping, we offer return and exchange. You are required to send photographs of both the shipping box and our product to initiate the return/exchange process. To know more about our return policy visit, https://thecandlestorie.com/pages/returns .

Is there a sale or offer?

Follow us on our Instagram to stay updated on our offers. If you are a repeat customer, you'll receive email updates on our offers (if subscribed).

Where can I get the coupon code?

We send out coupon codes for our repeat customers from time to time. You can DM us on Instagram to know if you can avail one.